Speedheater USA Return Policy for Retail Customers

We want you to be completely satisfied with your Speedheater purchase. If for any reason you are not, we offer a straightforward return process:

 

 

Eligibility:

  • You may cancel your order anytime before it ships.
  • Returns are accepted within 14 days of receiving the product(s).
  • The return policy expires 14 days after the day when you, or any third party that you have indicated as the recipient (excluding the shipping company), take physical possession of the good or goods.
  • To be eligible, products must be unused, in their original packaging, and in the same condition as when you received them.
  • Customized or personalized products are not eligible for return unless defective.

 

 

Return Process:

  1. Initiate a Return: Contact us at usa@speedheater.com within 14 days of receiving your order. Please include your order number and reason for return.
  2. Ship the Product: Return the product(s) in their original packaging to the address provided in the return instructions.
  3. Inspection and Refund: Upon receiving and inspecting the returned product(s), we will issue a refund to your original payment method within 7 business days.

 

NOTE – If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

 

Refunds:

  • Refunds will include the product price and any standard shipping costs.
  • If you opted for expedited shipping, the additional shipping cost will not be refunded.
  • You are responsible for the cost of return shipping, unless the return is due to a defective or incorrect product.

 

 

Damaged or Defective Products:

If you receive damaged or defective products, please contact us immediately at usa@speedheater.com. We will work with you to resolve the issue promptly and efficiently. Please refer to Product Troubleshooting, Warranty, and Repairs for more information. 

 

 

Exceptions:

The following items are not eligible for return or may result in a partial refund:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery
  • Customized or personalized products (unless defective)

 

 

Need Help?

If you have any questions regarding our return policy or need assistance with a return, please contact us at usa@speedheater.com.

We value your business and are committed to providing you with a hassle-free return experience.

 

 

Additional Information:

  • Restocking Fee: We reserve the right to charge a restocking fee of up to 25% for returned items that are not in their original condition.
  • Warranty: Speedheater products are backed by a manufacturer’s warranty. Please refer to the product  WARRANTY documentation for details.

 

 

 

For more info reference:

Terms and Conditions of Purchase, Delivery, and Freight Options   

Product Troubleshooting, Warranty, and Repairs   

Privacy Policy

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